Frequently Asked Questions
What are generic medicines?
Generic medicines are non-branded drugs that contain the exact same active ingredients as their branded counterparts. They are produced after the original manufacturer’s patent expires and are known by their chemical names, not brand names. Generics are manufactured by certified companies and offer the same therapeutic benefits as the originals.
Why are generic medicines more affordable than brand-name drugs?
Brand-name medications are typically expensive because their manufacturers invest heavily in research, development, and marketing. Once a drug’s patent expires, other companies can manufacture the same medication without these initial costs, making generic medicines much more cost-effective. At BayFront Pharmacy, we pass those savings on to you—delivering the same high-quality treatment at a lower price.
Are generic medicines as effective and safe as branded ones?
Yes. All generics contain the same active ingredients in the same dosage as their branded versions. They undergo strict regulatory checks to ensure safety, quality, and efficacy. Although generic medicines may differ in appearance (such as color or shape), their therapeutic effect is identical.
Are your generic medicines approved by regulatory authorities?
All generic medications offered on BayFront Pharmacy are approved by trusted health authorities such as the U.S. Food and Drug Administration (FDA) and Singapore’s Health Sciences Authority (HSA). This ensures every product meets strict standards for safety, quality, and effectiveness, giving you full confidence in your treatment.
Do I need a prescription to buy from BayFront Pharmacy?
You do not need a prescription to purchase from our site. However, we strongly recommend consulting a licensed healthcare professional before starting any new medication to ensure it is appropriate for your needs.
Do you deliver internationally?
Yes! BayFront Pharmacy ships to most countries worldwide. Please contact our Customer Service team or check the available options during checkout to confirm if we deliver to your location.
How will my order be packaged?
All orders are shipped in plain, discreet packaging with no mention of contents or BayFront Pharmacy on the outside. We also include all required supplementary documentation inside the package. This ensures your order remains completely confidential and gives you peace of mind from checkout to delivery.
What should I do if my package is damaged or incomplete?
If your package arrives damaged or with missing items, please contact our support team immediately. We’ll promptly investigate and, under our Delivery Guarantee, either resend the shipment or issue a full refund.
To comply with customs and ensure smooth delivery, orders are split into multiple discreet packages with a maximum of 120 pills per shipment. If you place a larger order, you may receive it in separate deliveries—each tracked and protected by our guarantee.
Can my order be delayed by customs?
Occasionally, customs may request additional documentation or permission to inspect your parcel. If this occurs, you’ll be notified. Should any issues arise, please contact us, and we’ll assist you in resolving the matter.
Will I be charged for reshipping if my order is lost?
No additional charges apply if your order needs to be reshipped due to non-delivery or loss. We offer free reshipping or a full refund if your order does not arrive.
Why hasn’t my order arrived yet?
Delivery times depend on the shipping method selected. If you chose express courier service, you can track your parcel using the provided tracking code. Standard airmail can take up to 30 days. If your order is delayed beyond the estimated delivery window, please contact your local post office first. If undelivered, reach out to our support team for assistance with a free reshipment.
What shipping methods and rates do you offer?
We currently offer:
- Trackable Courier Service: Delivery within 5–9 days with online tracking. The cost is approximately $30 USD.
- Standard Airmail: Delivery within 14–21 days (up to 30 days maximum), without tracking. The cost is $10 USD.
- Free Shipping: All orders above $200 USD qualify for free Airmail shipping.
Shipping options and availability will be shown at checkout.
What if my order is not delivered within the expected timeframe?
If your order does not arrive within the estimated delivery time, we guarantee a free reshipment or a full refund. Your satisfaction is important to us.
How do I place an order?
Placing an order is simple:
- Select your desired product dosage and quantity, then click "Add to cart".
- Go to Cart and Checkout.
- Enter your delivery and payment details, and submit your order.
- You will receive an order confirmation on the screen and by email once your purchase is complete.
When will my payment be processed?
Your payment will be processed securely as soon as you submit your order. Once authorized, your order will be confirmed and prepared for shipment.
Can I cancel my order and receive a refund?
Please review our Refund and Order Cancellation Policy for details on how to cancel an order and request a refund.
How can I check the status of my order?
You can check your order status by:
- Using your order number to access a dedicated tracking website, where you can view updates on your shipment.
- Using your tracking number (for courier shipments).
- Contacting our Customer Support team.
What payment methods do you accept?
We accept most modern credit and debit cards, including Visa, MasterCard, and American Express. Additionally, you can pay securely with cryptocurrencies such as Ethereum (ETH) and Bitcoin—enjoy a 10% discount when paying with crypto.
What if I can’t find the answer to my question here?
If you need further assistance, our Customer Support team is available and happy to help. Reach out to us anytime via our Contact page.
Is the information on this site a substitute for professional medical advice?
The content on this website is provided for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. It does not include all possible uses, directions, drug interactions, or safety precautions.
Do not use this information for self-diagnosis or self-medication. Always seek the advice of your physician, pharmacist, or qualified healthcare provider with any questions you may have regarding a medical condition or medication.
BayFront Pharmacy does not accept any liability for damages, injuries, or health outcomes resulting from reliance on or misuse of the information presented.
