Our Policies

Privacy Policy

When you register or place an order on our website, you agree to our privacy terms and allow us to collect and store your personal data. Your information is used solely for processing and delivering your orders.

By using our website, you confirm that you are at least 18 years old and accept full responsibility for your activity, including any financial transactions. Please ensure all personal information you provide is accurate and current.

Data Protection and PDPA/GDPR Compliance

Our online pharmacy is committed to safeguarding your privacy and complies with Singapore’s Personal Data Protection Act (PDPA) as well as other relevant international data protection laws, including GDPR where applicable. Your information is treated with the strictest confidentiality and security.

Cookies and Data Usage

Our website uses cookies to store your shopping cart and preferred currency locally in your browser for a seamless shopping experience. This information is not stored on our servers or shared elsewhere. We do not use any third-party tracking software, with the exception of optional integrations with Cloudflare and Google Analytics for website performance and analytics purposes.

Security Policy

Protecting your sensitive data is our top priority. We utilize secure servers and advanced encryption technology. Our checkout process uses industry-standard SSL encryption, and we do not store your complete credit card information. Payments are processed only through reputable and secure payment gateways.

Payment Security

You can shop with confidence knowing that your payment details are always handled securely. Our online pharmacy never stores your full credit card details, and only trusted, industry-leading payment processors are used.

Shipping Policy

We offer fast, reliable, and discreet worldwide delivery. Orders are usually dispatched within 1–2 business days.

• Trackable Courier Service (EMS): Enjoy delivery within 5–9 days from dispatch, with full online tracking. Delivery may take up to 14 days in rare cases.

• Standard Registered Airmail: Delivery generally takes 14–21 days, with a maximum of 30 days. Airmail packages are delivered discreetly and are not trackable.

Orders placed on weekends are processed on the following Monday. You’ll be notified by email when your order is approved and shipped. For large orders (over 120 pills), your items may be shipped in multiple packages and may arrive separately. Generic and brand-name medicines may also be shipped separately.

Quality Guarantee

Our online pharmacy guarantees the highest quality for all medications, provided in original manufacturer packaging. Generic medicines are chemically identical to their branded equivalents and offer the same therapeutic benefits. Please consult your healthcare professional before making a purchase. If you have questions about any product, our team is always ready to help.

Delivery Guarantee

If your order arrives damaged or is missing items, we will reship your products at no extra cost. Simply contact our support team and we will resolve the issue promptly.

Order Status Guarantee

You can monitor your order status online at any time using your account or order number. Our customer support is available 24/7 by phone, live chat, and our online feedback form. We strive to respond to all inquiries within one hour and are committed to providing prompt and helpful assistance.

Order Cancellation

You may cancel your order within 24 hours of placement or before it has been dispatched. Please reach out via live chat, feedback form, or phone, and our representatives will assist you right away.

Refund and Return Policy

Please double-check your shipping address when placing an order, as mistakes may result in non-delivery and are not eligible for a refund. If you notice an error, contact us immediately so we can update your details.

If you are not satisfied with the effectiveness of a product, you may return it within 30 days. After we receive the returned item, your refund will be processed promptly.

Chargeback Policy

We kindly request that you contact our support team to resolve any issues before initiating a chargeback. Most concerns can be quickly addressed by our team. Unresolved chargebacks may result in restrictions on future orders at our online pharmacy and affiliated sites.

Customs and Regulatory Notice

We take every possible step to ensure smooth delivery through customs. This includes splitting large orders, complying with all relevant Singaporean and destination country regulations, and following standard practices for international shipments. All packages are shipped in discreet envelopes with no public indication of their contents. While we do our utmost to facilitate delivery, customers remain responsible for ensuring their order complies with local import regulations.

Accessibility Statement

Our website is designed to be accessible for all users, including those using assistive technologies. If you experience any difficulties accessing our content, please let us know—we are committed to providing a usable experience for everyone.

Promotions, Discounts, and Loyalty Programs

We regularly offer special promotions, limited-time discounts, and loyalty rewards to our customers. Enjoy a permanent 10% discount on all reorders, as well as a 10% discount for payments made with cryptocurrency such as ETH or Bitcoin. All promotional details, eligibility, and terms will be clearly provided at checkout or in our promotional materials.

Policy Updates

Please note that our policies may be updated from time to time. The latest version will always be available on this page. We encourage you to review our policies regularly.

Contact Information & Problem Resolution

If you have any questions, feedback, or unresolved issues, our support team is always open to finding a solution. You can contact us at any time via phone, live chat, or our online feedback form. We are committed to your satisfaction and are here to help resolve any problems promptly.

Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. It should not be used for self-diagnosis or self-treatment. Always consult your healthcare provider for personal medical guidance and before starting any new medication. We do not accept responsibility for any consequences arising from the use of information on this site.

If you have further questions or need assistance, please contact us—we’re here for you every step of the way.